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Call Center Institute

Call Center photo

This institute is designed to provide participants the basic knowledge and skills necessary for a career as an effective, efficient and motivated call center staff member.

Soft skills such as customer service and communication skills are major components of the training.

Employers want customer service representatives who are attentive, courteous, informed and who have excellent communication skills.

CCC&TI's Call Center Institute will give you the skills and knowledge to help your employer:

  • retain its customer base
  • get the maximum return on advertising and promotional investment

  1.  Stackable Credentials    
  2.  Employment  
  3.  Costs  
  4.  Admission   
  5.  On The Job  
  6.  Additional Info.  
Call Center Institute Stackable Credentials
❖Call Center Institute Completion Certificate
   - Customer Service - Communication
   - Interpersonal Skills
   - Telephone Skills
  - Basic Technology
   - Technical Support & Account Service Skills
❖ Career Readiness Certificate (CRC)
  - Silver level or above
❖ WorkKeys Certificates
   - Listening for Understanding
   - Business Writing
Employment Opportunities

❖ Customer Service Representative
❖ Telemarketer
❖ Call Center Agent
❖ Receptionist

Registration Fees

  • Call Center Institute Fees.....................................................$176.00
  • Registration is held every Tuesday 8 a.m. – 7 p.m. in the Continuing Education and Workforce Development Department.
Admission Requirements
  • Must have a high school diploma or High School Equivalency
What does a Call Center employee do?

❖ Respond to customer questions and provide technical assistance
❖ Maintain customer records
❖ Transfer calls using a multiline telephone system
❖ Answer customers' technical questions
❖ Technical trouble shooting
❖ Communicate clearly and professionally with customers
For Additional Information

Please contact the Continuing Education and Workforce Development Department Monday through Thursday, 8 a.m. to 7 p.m. and Friday, 8 a.m. to 5 p.m. at 828.726.2242.