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Caldwell Community College and Technical Institute

Call Center Institute

Contact Information

Continuing Education and Workforce Development Department
2855 Hickory Boulevard
Hudson, NC 28638

Watauga Continuing Education Department
372 Community College Drive
P.O. Box 3318
Boone, NC 28607

Staff Directory

Call Center photo This institute is designed to provide participants the basic knowledge and skills necessary for a career as an effective, efficient and motivated call center staff member.

Soft skills such as customer service and communication skills are major components of the training. Employers want customer service representatives who are attentive, courteous, informed and who have excellent communication skills.

  1.  Program Info  
  2.  Career Info  
  3.  Costs  
  4.  Admission   
  5.  On The Job  
  6.  Additional Info.  

Program Information

CCC&TI's Call Center Institute will give you the skills and knowledge to help your employer:
  • retain its customer base
  • get the maximum return on advertising and promotional investment

Call Center Institute Stackable Credentials

  • Call Center Institute Completion Certificate
    • Customer Service - Communication
    • Interpersonal Skills
    • Telephone Skills
    • Basic Technology
    • Technical Support & Account Service Skills
  • Career Readiness Certificate (CRC)
    • Silver level or above
  • WorkKeys Certificates
    • Listening for Understanding
    • Business Writing

Career Information

  • Customer Service Representative
  • Telemarketer
  • Call Center Agent
  • Receptionist
To learn more about a career in the Call Center field, visit CCC&TI's Career Coach site for the following program:

Career Coach logo Certificate: Call Center Institute

Registration Fees

  • Call Center Institute Fees.....................................................$176.00
  • Registration is held every Tuesday 8 a.m. – 7 p.m. in the Continuing Education and Workforce Development Department.

Admission Requirements

  • Must have a high school diploma or High School Equivalency

What does a Call Center employee do?

  • Respond to customer questions and provide technical assistance
  • Maintain customer records
  • Transfer calls using a multiline telephone system
  • Answer customers' technical questions
  • Technical trouble shooting
  • Communicate clearly and professionally with customers

For Additional Information

Please contact the Continuing Education and Workforce Development Department
Monday through Thursday, 8 a.m. to 7 p.m. and Friday, 8 a.m. to 5 p.m.
at 828.726.2242.


Find Us

Caldwell Campus
Watauga Campus

Contact Us   

Caldwell Campus
2855 Hickory Blvd
Hudson, NC 28638
Watauga Campus
372 Community College Drive
PO Box 3318
Boone, NC 28607


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