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Work Order Request Policy and Procedures
Work order requests are submitted via Cobras/Blackboard under the Caldwell Community College’s homepage.
Work order requests are submitted by following these steps:
- From CCC&TI's homepage go to Faculty Staff navigation link under the banner
- Click on the 7th bullet WebAdvisor login
- Click login at top
- Enter user Name and Password (Log in help to right)
- Click Submit
- Click Faculty to right
- Click on the Request work order for maintenance and repairs at the bottom to the right.
Fill out all information on Work Order Request Form
- Click Submit at bottom of form
- Fill out description of work order to be done
- Click Submit
Message appears, "Your work order request has been received."
Work Order Request Priorities
The following table shows the priorities and defines each. The priorities are subject to review and may at discretion be changed.
Priority |
Description |
Target
Completion Time |
1 |
Emergency/Critical/Life Safety Issue |
Immediate |
2 |
Immediate |
Completed within 1 day
(24 hrs.) |
3 |
Time specific, e.g. Move date/time,
Needed for class, etc.* |
On time |
4 |
Routine |
Completion within 7 work days |
5 |
Within Two Weeks |
Completion within 14 work days |
6 |
Within a Month |
Completion within 30 days |
7 |
Within Three Months |
Completion within 90 days |
8 |
Within Six Months |
Completion within 180 days |
9 |
Within One Year |
Completion within 365 days |
NOTE: Work order requests that fall in Priorities “1” or “2” may be called in during the weekday and evening hours of operation as follows:
Caldwell Campus: Ext. 2215, 2297 or 2294, 217-0998, 217-0399
J.E. Broyhill Civic Center: Ext. 2409, 2401, 2407, 2404, 217-0395
Watauga Campus: Ext. 5221, 5225, 5226, 5222, 297-3811, 228-3538
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