Student Complaint Resolution Process and Procedure
CCC&TI is committed to mutual respect among all constituents of the college community. The purpose of
this procedure is to provide CCC&TI students an equitable and orderly process to resolve grievances other
than sexual harassment complaints and grade appeals. Because separate policies/procedures exist for these
disputes, complaints of this nature are excluded from consideration under this policy.
Definition: A grievance exists in any situation in which students feel that there has been a violation,
misinterpretation, or misapplication of an existing college policy including complaints alleging
discrimination or harassment on the basis of race, color, creed, national origin, sex, age, sexual
orientation, disabling condition, or other personal characteristics.
Students may submit the Student Grievance Form to
the Vice President of Student Services (dnholman@cccti.edu). The
Student Grievance Policy and procedures are available in the CCC&TI catalog and in the Student
Handbook.
Complaints against the institution that fall outside the scope of the
Student Grievance Policy or the
Grade Appeal Policy may be addressed
as outlined below with the appropriate agency.
- CCC&TI is a member of the North Carolina Community College System (NCCCS). If a complaint cannot
be resolved through the institution’s complaint process, students may file a complaint with the
University of North Carolina System Office. Please review the
NC Post-Secondary Education Student Complaint Process (PDF), then print and complete the
NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: (919) 962-4550
Website:
North Carolina Post-Secondary Education Complaints
Email:studentcomplaint@northcarolina.edu
- If a student has evidence of an institution’s non-compliance with SACSCOC standards, policies,
and procedures, the next step would be to file a complaint with Caldwell Community College and
Technical Institute’s accrediting agency. CCC&TI is accredited by the Southern Association
of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas,
and certificates. Students who file a complaint with the accrediting agency should follow the
SACSCOC Complaint
Procedure. The contact information for SACS is:
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: (404) 679-4500
Website:
The Southern Association of Colleges and Schools Commission on Colleges
- If an issue cannot be resolved internally, students may also file a complaint with his/her home
state. Find Your Home
State’s Complaint Process. Students may also file a complaint through SARA NC. SARA North
Carolina is a program of the North Carolina State Education Assistance Authority. Please review the
SARA-NC Complaint Process and
complete the SARA NC
Student Complaint Form.
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Telephone: (855) SARA-1-NC (727-2162)
Telephone: (919) 549-8614, ext. 4667
Website: http://www.saranc.org/
Email: information@saranc.org
- To file a complaint with the Consumer Protection Division of the North Carolina Department of
Justice, please visit the State Attorney General’s web page at:
http://www.ncdoj.gov/complaint. North Carolina
residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000.
En Espanol (919) 716-0058.
If you choose to mail a complaint, please use the following address:
Consumer Protection Division
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-900
